Refund and Returns Policy

1. General Policy

At coolfirst, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1 Time Frame

Returns must be initiated within 30 calendar days from the date you receive the item.

2.2 Condition of Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3 Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Items marked as final sale.
• Digital downloads and software licenses.

3. Return Process

3.1 Initiating a Return

Contact our support team at [email protected] or call +1(806)737-9486‑9486 to obtain a Return Merchandise Authorization (RMA) number. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Shipping the Return

Once you receive the RMA number, securely pack the item(s) and ship them to the address provided by our support team. You are responsible for all return shipping costs unless the return is due to a defect or an error on our part.

3.3 Inspection and Approval

Upon receipt, we will inspect the returned item(s). If the return meets the eligibility criteria, we will process the refund or exchange within 7 business days.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take up to 10 business days to appear on your statement, depending on your bank.

4.2 Partial Refunds

If the returned item is missing accessories, original packaging, or shows signs of use, we reserve the right to issue a partial refund.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you request the return. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery. We will cover the return shipping costs and either replace the item or issue a full refund, according to your preference.

7. User Responsibilities

• Provide accurate contact and order information when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

9. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Address